Raj Serrao

Account Director

I’ve worked in the insurance industry, both as an underwriter and broker for over 25 years, more than a decade of those at ROUM. I’m passionate about the ROUM family and what we can achieve for our clients together as a team.

Michael Falzon

Account Director

I’ve spent all but six years of my career with ROUM, and have around two decades’ experience working with our clients. I head the Marine team and have control over the Marine binder which includes a broad range of offerings.

Lisa West

Account Manager

I’ve worked in the insurance industry for more than three decades, most of them with ROUM, and helped countless clients through the underwriting, broking and claims management process.

Daniel MacDonald

Account Executive

I’ve worked in the insurance industry for well over a decade, in both Marine (Underwriting and Claims) and Property (Claims). I was a recipient of the Zurich Starz Award in 2010 (an International award) in recognition of my expertise in the handling of catastrophe major storm event claims.

Stacey Walton


I’ve worked in the insurance industry for over a decade, in both Marine (Claims and assisted in Underwriting) and Property (Claims). I’ve travelled to NZ where I assisted with the Earthquake claims and trained new staff. I have completed ANZIIF studies & have a Diploma in IPZ. Before insurance I was in Freight Forwarding.

Our Products

Serving U.

ROUM combines technical capability, energy, creativity, commercial acumen and technology to develop optimal solutions for you.



A broad scope offering including: Annual Marine Cargo, Goods in Transit, Single shipments, Carriers’ Cargo Liability, Household and Personal Effects, General Property.


Accident & Health

See us for corporate travel, group personal accident, journey and voluntary workers’ cover as well as expatriate and inpatriate solutions.


Specialist Liabilities

A wide range of specialist covers including: Business Product Recall, Contaminated Products, Life Science/ Biotechnology, Scientific & Medical Instruments, Cosmetic & Health Products.


We are there for U.

ROUM creates, underwrites and manages books of business that deliver on our mission to provide value for you.


"Their attention to detail and customer service is second to none."

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  • Level 32, 385 Bourke Street, Melbourne VIC 3000


  • Level 16, 123 Pitt Street, Sydney NSW 2000


  • Level 20, 123 Eagle Street, Brisbane QLD 4000