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Complaints Policy

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Complaints Policy

This procedure outlines how Richard Oliver Underwriting Managers handles any complaints you wish to make about an Insurance Policy we have quoted or issued to you or the service we provided to you. We strive to ensure that our service commitment to you is in accordance with the General Insurance Code of Practice and the link below contains full details of our Complaints Policy. If you cannot access this file, please contact us and we will send a copy to you.

ROUM Complaints Policy

Our Products

Serving U.

ROUM combines technical capability, energy, creativity, commercial acumen and technology to develop optimal solutions for you.



A broad scope offering including: Annual Marine Cargo, Goods in Transit, Single shipments, Carriers’ Cargo Liability, Household and Personal Effects, General Property.


Accident & Health

See us for corporate travel, group personal accident, journey and voluntary workers’ cover as well as expatriate and inpatriate solutions.


Specialist Liabilities

A wide range of specialist covers including: Business Product Recall, Contaminated Products, Life Science/ Biotechnology, Scientific & Medical Instruments, Cosmetic & Health Products.


"Their attention to detail and customer service is second to none."

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  • Level 32, 385 Bourke Street, Melbourne VIC 3000


  • Level 16, 123 Pitt Street, Sydney NSW 2000


  • Level 20, 123 Eagle Street, Brisbane QLD 4000